Migration and upgrade of the contact center platform at Bank Indonesia, moving from Unified CCE 10.5 to Packaged CCE 12.6.
Packaged CCE 12.6CUCM 12.5Finesse 12.6CVPUnified Intelligence CenterVMware vCenterCisco ACI
Work
Contact center and unified communications work I have led or maintained, mostly for banks and enterprises in Indonesia.
The first Cisco omnichannel EKYC contact center in Indonesia, covering mobile, social media, email, PSTN, and outbound dialing from one agent desktop.
Packaged CCE 12.5CUCM 12.5Finesse 12.5Enterprise Chat & EmailUnified Intelligence CenterCVP
The first Cisco Contact Center EKYC deployment in Indonesia using a video call mobile SDK, alongside ongoing upgrades and maintenance across more than 7,000 endpoints.
Cisco UCCECUCMCVPVideo call mobile SDK
Maintenance engineer and single point of contact for unified communications across more than 8,000 endpoints and a small contact center.
CUCMCisco UCContact Center
Video conferencing integrated with Skype for Business, delivered on Lintasarta infrastructure.
Cisco Video ConferenceSkype for Business