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Yasid Ramli
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UC Infrastructure, HM Sampoerna

Maintenance engineer and single point of contact for unified communications across more than 8,000 endpoints and a small contact center.

Tech stack

CUCMCisco UCContact Center

Maintenance engagement at PT. Mastersystem Infotama, run out of the Jakarta headquarters.

Scope

Single point of contact for the unified communications infrastructure, covering more than 8,000 endpoints and a small contact center spread across Indonesia. The role combined day to day availability of the platform with escalation ownership for anything touching voice.