Migration and upgrade of the contact center platform at Bank Indonesia, moving from Unified CCE 10.5 to Packaged CCE 12.6.
Packaged CCE 12.6CUCM 12.5Finesse 12.6CVPUnified Intelligence CenterVMware vCenterCisco ACI
Tech Lead UC & Contact Center · CCIE Collaboration
Yasid Ramli
I design and implement Cisco Unified Collaboration and Contact Center infrastructure for banks and enterprises running thousands of endpoints.
Selected projects
All projects →The first Cisco omnichannel EKYC contact center in Indonesia, covering mobile, social media, email, PSTN, and outbound dialing from one agent desktop.
Packaged CCE 12.5CUCM 12.5Finesse 12.5Enterprise Chat & EmailUnified Intelligence CenterCVP
The first Cisco Contact Center EKYC deployment in Indonesia using a video call mobile SDK, alongside ongoing upgrades and maintenance across more than 7,000 endpoints.
Cisco UCCECUCMCVPVideo call mobile SDK
Latest chapters
All chapters →1 min read
Three SIP Response Codes That Mislead You Most Often
Standalone chapter: 403, 480, and 503 get read backwards during trunk troubleshooting. Here is what they usually mean.
Learning UCCE · #21 min read
Reading a UCCE Routing Script Without Guessing
Second chapter: how to walk a routing script node by node, and which variables deserve a look before anything else.
Learning UCCE · #11 min read
Why UCCE Architecture Comes Before Touching a Script
Opening chapter: a map of the UCCE components, and why knowing the data path first saves hours of troubleshooting later.